Our Expertise

We are experts at identifying and managing the impacts of information and technology. Whether you're setting broad organizational directions or planning a specific IT implementation, technology always seems to have unexpected consequences. The bigger the change, the more likely something unexpected will happen. We'll reduce the number of surprises and position you to effectively address the ones that remain. The end result is satisfaction with your IT investments.

How We Work

We've adapted a product development framework for use with information and technology. We'll start by listening, asking questions, getting a feel for your organization, your objectives, and your challenges. From that initial environmental scan, we'll develop a clear articulation of what success looks like in the eyes of all your constituents. We then craft an implementation approach tailored to your situation. We'll advise your project managers, functional managers, and information professionals on applying that approach from initiation through launch and even eventual retirement. We've successfully applied this approach to everything from major business system implementations to function-based outsourcing.

We are committed to the active assessment of our results and our value. We have no ambition to overstay our welcome or our usefulness to your organization. We work for relationships that outlast engagements and strive for your good opinion of our services.

What You Get

Our approach has three key services:

• The Environmental Scan
This analysis and resulting documentation ensures a clear and commonly held picture of objectives, priorities, constraints, and risks.
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• Alignment Planning and Implementation
Based on the environmental scan, this service creates custom tailored approaches for monitoring and reacting to changes in the initiative environment. It includes coaching your staff through the resulting new relationships and new ways of working.
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• Operational Integration
This service looks beyond implementation to plan for launch, maintenance, and eventual ramp down of the systems resulting from your initiative.
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The Tool Kit

The tools we use to deliver these services have many other applications. We're happy to put these tools in your service on an ala carte basis. More Information (PDF)

• Strategy Development and Tactical Planning
• Technical Facilitation and Mediation
• Program Planning and Management
• Information Architecture Development
• Custom Research and Information Brokering
• Information Management Outsourcing